Integration architecture and back-office systems
Connect your storefront to ERP, POS, warehouse, shipping, tax and payments — with one agreed source of truth for every field.
Overview
Connecting back-office systems with online commerce is where we've spent most of our careers, and where most vendors only cover one side. We design how your systems exchange data, choose connectors or custom integrations, and do much of the integration work ourselves.
Sound familiar?
- Inventory, prices, SKUs or orders that don't match between the storefront and ERP or POS
- Custom integrations on limited APIs that break on edge cases
- Fractional quantities, kits, remnants, tiered and B2B pricing that SaaS platforms don't handle natively
- Sales tax, exemptions and delivery fees not reaching the tax service correctly
- B2B orders still taken by phone and email
What we do
Architecture and data ownership
- Discovery sessions and architecture diagrams
- Master field maps between systems
- An agreed owner for every field
Prebuilt where possible, custom where needed
- Connector versus custom API decisions — prebuilt options first
- Extended APIs where the standard one falls short
- Integration testing with the connector vendor
Hands-on integration work
- SQL views, scheduled jobs, ODBC and API integrations
- Error handling so failures are seen, not silent
- Reconciliation so systems don't drift apart
ERP and the back office
- ERP reviews and demos for growing businesses
- Data preparation from legacy POS and ERP systems
- Warehouse, EDI, shipping and AR automation integrations
- Custom reports and operational dashboards
Platforms and systems we work with
A sample — we're platform-agnostic and recommend what fits.
- NCR Counterpoint website (opens in a new tab)
- NetSuite website (opens in a new tab)
- Odoo website (opens in a new tab)
- Retail Dimensions website (opens in a new tab)
- MindCloud website (opens in a new tab)
- Avalara website (opens in a new tab)
- Stripe Tax website (opens in a new tab)
- ShipStation website (opens in a new tab)
- SkuVault website (opens in a new tab)
- Zapier website (opens in a new tab)
Client work
Case studies where this was part of the engagement.
Mood Fabrics
Fabric, trims and sewing-supplies retailer selling online and through its stores
Magento to Shopify Plus — with fabric sold by the fractional yard
Carl's Golfland
Golf equipment retailer with a Michigan superstore, custom club building and a large online business
Magento optimization today, Shopify Plus and NetSuite tomorrow
Better Baseball
Baseball and softball equipment retailer with a Georgia superstore, marketplaces and a high-volume online store
NetSuite, Stripe, in-store POS and a Magento 2.4.8 relaunch
Hagar Restaurant Service
Commercial foodservice equipment parts and service company (B2B) with locations across Oklahoma and Texas
A parts-finding website, B2B ordering sites and IT leadership
Winston Collection
Premium golf headcovers and leather accessories, sold direct and wholesale with custom personalization
From QuickBooks to BigCommerce, Shopify, a B2B customizer and Odoo
Lettermen Sports
Sporting goods and team apparel retailer specializing in hockey and custom team gear
Two storefronts, RFID and team orders — all in Counterpoint
Partners we work alongside
The specialists we bring in and manage for this kind of work.
Retail Dimensions
Integration
Mainspring
POS and ERP
LPA Retail Systems
POS and ERP
Modern Retail
Integration
Bolt
Checkout and payments
Cudio
POS and ERP
ACID POS
POS and ERP
Axiom Software
POS and ERP
Questions we're often asked
Which systems do you integrate?
Most often NCR Counterpoint, NetSuite and Odoo on the back office, connected to Adobe Commerce and Magento, Shopify or BigCommerce — along with warehouse, shipping, tax, payment and marketing systems.
Should we use a prebuilt connector or a custom integration?
We weigh prebuilt options first. Custom integrations are rarely as simple as they look up front, so we recommend custom work only where a connector can't meet the requirement — and design error handling and reconciliation either way.
Our online and in-store inventory never match. Can you fix that?
It's one of the most common problems we solve. We agree which system owns each field, fix the sync, and add reconciliation so differences are caught instead of drifting.
More ways we help
Commerce consulting and fractional leadership
Your technical lead for the storefront and everything connected to it — on a standing weekly cadence, for as long as you need us.
Platform, vendor and partner selection
Platform-agnostic recommendations for commerce, ERP, POS and every tool in between — and the right partner to build it.
Replatforming, migration and implementation
End-to-end management of replatforms, ERP and warehouse implementations, hosting moves and consolidations — through go-live and beyond.
Performance, security and growth after launch
Keep live stores fast, patched and stable — and make sure your product data, feeds and tracking work for your marketing.
AI readiness and AI-assisted commerce
Practical AI for commerce teams: where it helps, where it needs expert oversight, and how to keep your data your own.
Let's talk about your project.
Tell us where you are and where you want to be. We'll tell you honestly how we'd get there.
Book a discovery call