Commerce consulting and fractional leadership
Your technical lead for the storefront and everything connected to it — on a standing weekly cadence, for as long as you need us.
Overview
Most of our client relationships run for years. We meet every week, work a shared priority list, keep your platform patched and your vendors accountable, and fill the e-commerce or technology leadership role if you don't have one.
Sound familiar?
- No in-house technical staff, or no time to manage the online business
- Several agencies, hosts and app vendors — and nobody holding them to what was agreed
- Security patches, upgrades and extension compatibility falling behind
- Vendors that are slow to respond, and no clear way to escalate
What we do
A standing working session
- A weekly Commerce Consulting call — several times a week during launches
- A live priority list the whole team can see
- Every decision turned into an owned action item, with follow-up
Hands-on care of your platform
- Security patches, extensions and fixes
- Releases scheduled around your peak trading periods
- Product data, pricing, tax and feed fixes
Leadership you don't have to hire
- Owning the technical roadmap and priorities
- One point of contact between your business and every developer, host and SaaS vendor
- Build-versus-buy advice and annual planning
Teams that can run their own systems
- Walkthroughs of admin tasks, imports, exports and reports
- Documented processes, field rules and integration behavior
- Support for vendor-led ERP and POS training
Platforms and systems we work with
A sample — we're platform-agnostic and recommend what fits.
Client work
Case studies where this was part of the engagement.
Mood Fabrics
Fabric, trims and sewing-supplies retailer selling online and through its stores
Magento to Shopify Plus — with fabric sold by the fractional yard
Carl's Golfland
Golf equipment retailer with a Michigan superstore, custom club building and a large online business
Magento optimization today, Shopify Plus and NetSuite tomorrow
Better Baseball
Baseball and softball equipment retailer with a Georgia superstore, marketplaces and a high-volume online store
NetSuite, Stripe, in-store POS and a Magento 2.4.8 relaunch
Hagar Restaurant Service
Commercial foodservice equipment parts and service company (B2B) with locations across Oklahoma and Texas
A parts-finding website, B2B ordering sites and IT leadership
Winston Collection
Premium golf headcovers and leather accessories, sold direct and wholesale with custom personalization
From QuickBooks to BigCommerce, Shopify, a B2B customizer and Odoo
Frank's Great Outdoors
Outdoor sporting goods retailer (fishing, hunting and outdoor gear) with a Michigan store, website and marketplaces
A platform decision, a Hyvä storefront and new sales channels
Partners we work alongside
The specialists we bring in and manage for this kind of work.
Helix Solutions
Commerce development
JetRails
Hosting and performance
Jaxified Consulting
Commerce development
Arctic Grey
Commerce development
Magebit
Commerce development
Coban Computers
Hosting and performance
DKS Systems
Commerce development
Teifi Digital
Commerce development
Questions we're often asked
What does an ongoing consulting engagement look like?
Most clients meet with us every week on a standing call. We work through a shared priority list, do the technical work ourselves or with the right partner, and follow up on every action item. During launches we meet as often as the project needs — sometimes daily.
Do you replace our agency or developer?
Usually not. We often work alongside a client's existing agency, host and app vendors, set priorities with them and hold everyone to what was agreed. If a partner isn't the right fit, we help you find one who is.
We don't have an e-commerce or IT leader. Can you fill that role?
Yes. For many clients we act as the technical lead and e-commerce manager: owning the roadmap, deciding what to build or buy, and acting as the single point of contact for every vendor.
More ways we help
Platform, vendor and partner selection
Platform-agnostic recommendations for commerce, ERP, POS and every tool in between — and the right partner to build it.
Integration architecture and back-office systems
Connect your storefront to ERP, POS, warehouse, shipping, tax and payments — with one agreed source of truth for every field.
Replatforming, migration and implementation
End-to-end management of replatforms, ERP and warehouse implementations, hosting moves and consolidations — through go-live and beyond.
Performance, security and growth after launch
Keep live stores fast, patched and stable — and make sure your product data, feeds and tracking work for your marketing.
AI readiness and AI-assisted commerce
Practical AI for commerce teams: where it helps, where it needs expert oversight, and how to keep your data your own.
Let's talk about your project.
Tell us where you are and where you want to be. We'll tell you honestly how we'd get there.
Book a discovery call