Case study

Fante's Kitchen Shop

Rescuing a stalled integration and moving from Magento to BigCommerce

Kitchenware and cookware retailer in Philadelphia's Italian Market with an online store

7+years working together since 2019
3projects
9platforms & systems
1partner coordinated

Fante's Kitchen Shop needed a reliable connection between its store and Counterpoint — and, after staff changes, someone to own its website. PeakBeyond™ stabilized its Magento store, stopped a stalled integration project, brought in a proven connector and moved Fante's to BigCommerce.

Derek you have been the anchor that I desperately needed in all the changes that were happening. Your patience is remarkable, as is that of your co-workers.

Mariella EspositoFante's Kitchen Shop

How PeakBeyond™ connects Fante's Kitchen Shop

PeakBeyond™ at the center, connected to every platform and system in the business.

PeakBeyond™connecting Fante's Kitchen Shop

Magento 2
NCR Counterpoint
Retail Dimensions CPIce
MailChimp

Platforms

Systems

Services

Replatforming, Integration, Project recovery, Compliance, Staff training

Worked alongside

Retail Dimensions website (opens in a new tab)

The work

October 2022 – 2023
Magento to BigCommerce with Counterpoint and ShipWorks
The challenge
Fante's wanted a simpler, lower-cost platform while keeping inventory and orders in sync with Counterpoint and shipping through ShipWorks.
What we did
PeakBeyond™ managed the move to BigCommerce: connecting ShipWorks directly to the new store, coordinating the Counterpoint connector migration and product-upload training, resolving import issues after launch, and cleaning up redirects and categories.
The result
Fante's went live on BigCommerce in January 2023.
2022
Project recovery and compliance
The challenge
With no one owning the website, a Counterpoint integration project had run for months past its estimate, and a vulnerability report needed attention.
What we did
PeakBeyond™ ran a new kickoff and weekly meetings, halted the stalled project, recommended a proven connector that Fante's signed, fixed card capture, trained staff on invoicing and returns, retired the old blog and added privacy and accessibility pages.
2019 – 2020
Magento support and upgrades
The challenge
Product uploads kept corrupting the category tree, some orders weren't reaching Counterpoint and the platform needed upgrades.
What we did
PeakBeyond™ cleaned up the categories, escalated the upload bug, handled a production-down incident, upgraded Magento and the payment extension, advised on the server move and tuned caching and shipping rules.