Success story
A wholesale store goes from 15-second searches to a stable, capable platform
Sims Pottery
Sims Pottery's B2B store was slow and unstable after a replatform; PeakBeyond took over technical direction, fixed the performance, added point of sale and shipping, and handed over cleanly when the business consolidated.
- 6+ yearsworking together
- 10–15ssearches, before the work
- Cleanhandover at the end
The Challenge
A B2B store too slow for the people who had to use it
Sims Pottery distributes pottery, planters and floral supplies to trade customers, who order in volume and search constantly.
After moving platforms, searches took 10 to 15 seconds, order edits dragged, and the site suffered outages — the kind of experience that sends wholesale buyers back to the phone.
There was no technical owner pulling the developer, the host and the open task list together.
The Strategy
Take ownership, then fix causes in order of pain
PeakBeyond took over technical direction and carried the open tasks forward, so the work had one owner across the developer and the host.
The performance work went after the mechanics — a message queue to take load off the request path, caching and scheduling fixes, and an evaluation of the search tool itself rather than tuning something unsuitable.
Once stable, the platform could grow: point of sale, a version upgrade and carrier shipping options, each scoped as a contained piece of work.
The Solution
Stabilize, extend, hand over
Three years of technical direction with a deliberate ending.
PeakBeyond worked with Sims Pottery's internal team and specialized technology partners to:
- Took over technical direction and carried over the open task list
- Added a message queue to take load off order processing
- Worked caching and scheduling fixes with the developer and host
- Evaluated new site search for a heavy trade catalog
- Scoped and managed the point-of-sale installation, the platform upgrade and carrier shipping integration
- Supported a clean handover when the business moved to a consolidated platform
The Results
A store trade customers can use, and an exit done properly
Searches that had taken 10 to 15 seconds, slow order edits and outages were addressed at their causes, with one owner coordinating the developer and the host.
Point of sale, the platform upgrade and carrier shipping were added once the base was stable, rather than layered onto a struggling site.
When Sims moved to a consolidated platform, PeakBeyond supported the handover instead of holding on.
The engagement left the business faster than it found it — and free to move on.
Services
- Strategy
- Commerce
- Performance
- POS
- Partner Management
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